We do not accept exchanges, process refunds or cancellations after order is placed. If the item you purchased is defective we may within our discretion assist with replacing a new garment.

If you receive a defective item, please contact us at  customerservices@dollywears.co.uk  with details of the product and the defect. 

Under normal circumstances orders received for replacement by 3  PM EST will be shipped out the same day. Orders received after the 3 PM it is not guaranteed to go out the same day. You can find the shipping costs of the items in your cart by entering your postal code into the box in the bottom right of the shopping cart. 

Normal estimated Delivery time is 3-5 business days *Domestic shipping*
Normal estimated Delivery time is 1-3 weeks *International shipping*

Customs fees may apply.

All sale/holiday items are subject to 1-3weeks