SUPPORT
Contact 

Customer Service Email: customerservices@dollywears.co.uk

ORDER

How secure is my personal information?
 lcustomerservices@dollywears.co.uk.  adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express, Klarna


SHIPPING

Do you ship internationally?

Yes! We ship Only in the US. Just be sure to check that the items you are ordering will clear customs in your country.

What shipping carriers do you use?

Royal mail.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

How long does shipping take?

Our average shipping time is 3-5 business days depending on your location. 
We also provide a express service for an extra charge.

United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days.

European countries: 7-25 business days.

Asian countries: 7-25 business days.

Rest of the world: 7-30 business days.

DELIVERY

How do I track my order?

all orders will receive a delivery confirmation tracking code, if a tracking service has been selected at checkout then a tracking code will also be emailed upon dispatch.

Are all my items shipped together?

It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.

RETURNS

What is your return policy?

You are fully covered and protected by our 7-day 

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 15 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.