FAQs

How to contact us? 

Please contact our Customer Service Team on the below; Email: customerservices@dollywears.co.uk. 


How secure is my personal information?

Customerservices@dollywears.co.uk. adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

We accept: PayPal, Visa, Mastercard, Discover, American Express, Klarna, Clear Pay

Do you ship internationally?

Unfortunately, we currently only ship to all areas within the UK

All orders are dispatched too and delivered by Royal Mail

Orders are processed within 3-5 business days however, if you order during a new launch we request to allow up to 10 business days for dispatch. All delivery details will be provided within your confirmation email. Please note when estimating the date your order will arrive please be sure to add the delivery timeframe on top.

How long does shipping take?

Standard - Allow 3-5 working days for this to arrive after dispatch 

Tracked - Allow 3-5 working days for this to arrive after dispatch 

Express - Allow 1 working day after dispatch for this to arrive 


How do I track my order?

When an order leaves our warehouse a dispatch email is sent to the email address used when placing the order. This email will include your parcels components and a tracking number to use via Royal Mail. Dependant on which service you have selected at checkout will determine how much visibility on the tracking you have. If you have opted for the tracked/express option you will see the process of your delivery while this is in Royal Mails hands up until delivery. If you have selected the standard shipping no information is visible until this arrives with you as this is not scanned throughout its journey within Royal Mail 

Rewards account

How do I set up a rewards account?

Click on the shopping bag logo on the website home page and follow the steps, points accumulate from when the rewards account is set up and not from when your first order is placed.

All information on how to accumulate and redeem are within the rewards system once you click into the shopping bag.

*we reserve the right to suspend and or deactivate anyone's rewards account if we suspect the rewards account is being use by multiple customers, the rewards account is specifically for the customer named only and not for friends and family or resellers.