DOLLY WEARS RETURNS

Upon receiving your item/items if you have any queries please contact us at customerservices@dollywears.co.uk and we will be happy to discuss this further. 

CREDIT RETURNS POLICY

We make every effort to ensure that our sizing on our garments are correct and true to size, please email or check our facebook group to ask our loyal customers who are brilliant at offering feedback on sizing. 

Should you have an item you wish to send back to change the size or color please send your item/s back to us with a note inside stating your order number and name.

Once your item has been received back with us it will be processed and a store credit will be issued to the value of your return. (please allow up to 14 working days for this to processed and issued)
You can then use this credit to re purchase in a new size or colour that you desire.

Please note : We do not offer exchanges, only store credits. This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return eventually arrives.

The store credit will be emailed to you in the form of a credit note code. This code must then be applied at the checkout and the value of the  code will be applied to your order. Please ensure this is applied before proceeding to confirm the order. PLEASE NOTE refund codes are valid for one month from the date of issue. 

*Sale Items - Discounted products & Promotional items.

There are no returns on sale items unless they are found to be faulty. All sales for clearance,  promotional and discounted stock are final and no exchanges can be processed. Please choose carefully

Items must be returned to us within 14 days of invoice (purchase date) 

*faulty items 

if in the rare occasion a fault occurs please contact our team within 21 days of purchase and we will cover the returns postage and either send out a replacement (if in stock) or refund. All requests MUST be within this time frame.

Items sent to us outside of this date will be returned to sender at the senders cost. 

We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet)  to ensure any returns or credits that need to be processed can be done in the allocated time frame.

*The following items cannot be returned for store credit due to hygiene reasons- Underwear, Swimwear, Socks + Tights & Hair bows / Hair Ties and all Hair Accessories. 

* Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact.
Goods must also be returned odour free - ( Free of  Cigarettes , dampness etc)

* Cost of shipping the returned item is the responsibility of the buyer.

REST ASSURED!

We are more than satisfied that you will love all your items here at Dolly wears